po-12 screen broken/dimmed/voltage issue

edited January 11 in Pocket Operators
Hello,

My po's screen worked for like 10 days, and after it starte to being dimmed.
Firstly, the little man, after the knobs settings and finally the rest.
I got it for Christmas and I'm a little sad about it.
I tried to change the batteries, and I sent a mail to te but they didn't responded ( it seems to be the holidays for them )

Anyone had this issue by the past ?
The sound works however but I think I'll just see if I have any guarantee
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